Privacy Policy
This policy explains what information Eybonee Spa ("we") collects when you visit eyboneespa.com, book an appointment, call or message us, and how we use it. We are a small lash and waxing studio and we only use your information to serve you.
Information we collect
- When you book: your name, phone number, email (if you give it), the services, date and time you choose, how you heard about us, and any note you add.
- Service agreements: when you sign an agreement electronically we keep your typed name, your drawn signature, the exact text you accepted, the date and time, and your device and IP address, as proof of the signature.
- Phone calls: when we can't pick up, your call may be answered by our virtual assistant (an AI system). The conversation is transcribed so the assistant can help you and so Eyleen can read a summary.
- Website visits: pages visited and where your visit came from (for example an ad or a search), using cookies and tools such as Google Analytics and the Meta Pixel. A security check (Cloudflare Turnstile) protects our booking form from spam.
- Payments are processed at the studio; we do not store card numbers on our website.
How we use it
- To schedule, confirm, remind you of and manage your appointments.
- To answer your questions and messages.
- To keep records of your services and signed agreements.
- To understand which ads and channels bring clients to the studio.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Text messages (SMS)
If you check the optional box “Yes, text me about this appointment” when you book online (or say yes when you book by phone), you agree to receive appointment text messages from Eybonee Spa at the mobile number you gave us: confirmation that we received your request, confirmation of your appointment, a reminder to sign your service agreement, and a reminder before your appointment.
- Message frequency varies; usually up to 4 messages per appointment.
- Message and data rates may apply.
- Reply STOP to stop receiving messages at any time. Reply HELP for help, or call (805) 612-9059.
- Carriers are not liable for delayed or undelivered messages.
- Your consent to receive texts is not a condition of any purchase.
- We do not share your mobile number or text messaging consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from any information sharing described in this policy.
Who helps us
We use trusted service providers only to run the studio's services: Cloudflare (website and data hosting), Resend (email), Twilio (phone calls and text messages), Anthropic (the virtual phone assistant), Google and Meta (website analytics and advertising measurement), and Square (payments and some bookings). They may process your information on our behalf and only for these purposes.
How long we keep it
We keep appointment records and signed agreements while you are a client and as long as needed for legal and accounting purposes. You can ask us to delete your information at any time, except what we must keep by law.
Your choices and rights
You can ask what information we have about you, ask us to correct or delete it, or stop emails and texts, by writing to eyboneespa@gmail.com or calling (805) 612-9059. California residents have these rights under the California Consumer Privacy Act; we will not treat you differently for using them.
Children
Our services and website are for adults. We do not knowingly collect information from children under 13.
Changes
If we change this policy we will update the date at the top of this page. See also our Terms & Conditions.